Common Challenges with Managed Service Providers

Common Challenges with Managed Service Providers

Suppliers gradually expanded their functionality, adding remote management and monitoring of servers and networks. As well as cloud services and outsourcing services. The versatility and reliability of such companies favorably distinguished them from highly specialized IT providers. This is how the first MSPs appeared. There are some common managed it services challenges.

Your MSP Invoice Doesn’t Match Services Delivered

In its current form, managed it support services mean remote management of the client’s IT infrastructure. These are server and network equipment, system and special software, and various services. In addition, the MSP organizes interaction between the various contractors of the client, manages IT processes and provides an up-to-date status of work. Management is possible as an infrastructure in the complex, or separately. That is, even one problematic service can be transferred to a Managed IT provider.

The service implies full-fledged administration on an ongoing basis:

  • Choosing the optimal solution;
  • Installation and configuration;
  • Monitoring;
  • Routine maintenance;
  • Technical support;
  • Troubleshooting;
  • Modernization.

An MSP provides a specified level of quality for a specific IT service. This is documented in a Service Level Agreement (SLA).

Billing Managed IT is based on a fixed fee. It is paid monthly for service maintenance (or several). At the same time, not one person, but a team of specialists can manage this service on the side of the provider. Therefore, the Managed IT customer does not face the typical problems with hired employees – sickness or sudden vacations.

For who

IT infrastructure management is a great option for those who want to focus on business without being distracted by non-core IT processes by At the same time, these processes become transparent and understandable.

Among the current examples of using the service is Managed IT for small and medium-sized enterprises. They do not have a staff of qualified specialists. SMB customers outsource the management of their infrastructure – at the server or software level – to a provider who provides their own cloud or can be a sub-tenant of the cloud infrastructure.

In the case of large companies that have a separate IT department, with the help of Managed IT CTO, you can unload your in-house specialists. For example, transfer control of part of the services to a provider, taking on a strategic direction. Or make your own project, entrusting the provider with the prompt deployment of the service and its maintenance. Clear and adequate billing of the service adds transparency to the overall IT budget, costs become more predictable. This is a powerful argument for management.



Companies often try to figure out what is more profitable for them – Managed IT or hiring one specialist. But a smart CTO understands that the competencies of one or even two engineers are not enough to solve complex problems. Managed IT services can only be provided by a close-knit professional team that interacts with hundreds of clients every day and sees a slice of the market: what result does this or that decision lead to. IT constantly develops advanced technologies. It’s in order to be competitive and offer customers the best solutions on the market.

High service availability and security

The software and hardware resources of the Managed IT provider for monitoring and managing client services are based on equipment from leading vendors. Computing power is located in secure data centers; communication channels and power supply are reserved; security also means protection from hacker attacks. All this makes it possible to ensure the specified availability of services, guaranteed by the SLA.

Offloading your own IT department

If a part of the services is transferred to the Managed IT provider, the client can optimally distribute the load on his own IT department. Well, or cut his staff, saving on salaries, social benefits and job creation. Again, the service has clear scalability.

Cost transparency

The service assumes a clear plan for IT costs. The client no longer needs to “put out fires”, hastily expand bottlenecks by purchasing new equipment or hiring employees. The provider timely (proactively) proposes solutions for the modernization of services.


The demand for Managed IT service in the market is gradually growing. The business has tried different solutions and technologies and is now striving for optimization, transferring IT processes to the management company and receiving only benefits.

Written by Frederick Jace

A passionate Blogger and a Full time Tech writer. SEO and Content Writer Expert since 2015.

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